Customer Service

Customer Service

Below we have outlined our terms and conditions regarding to payment, delivery and returns.

Payment Information

We accept most major credit or debit cards, including Visa, Mastercard, Swith and Solo. We do not accept American Express. All transactions carried out on this site are processed in real-time using 128BIT industry standard encryption. You can verify this by checking that the padlock appears on your browser window (in the bottom right, depending on the browser) on the payment page of this web site.

Postage & Packing Information

Postage and Packing on all UK orders is charged at a flat rate of £6.9 and we ship courier and tracked.

Shipping on international orders is calculated by weight. The shipping value for your country will be displayed on the shopping basket page when you are logged in (you must be logged in so that the system knows which country you are based in).

Our Returns Policy

If you wish to cancel your order please contact us within 24 hours of having placed the order.

Sale items can be returned for exchange but not refunded.

All of the products on this site are produced to the highest quality and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.

However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 7 days (14 days for International orders), unworn, complete with all original tags, and in ORIGINAL RESALEABLE condition.

When you return your goods you must ensure that they are well packaged so that they are not damaged in the post. Please also make sure that the item is sent via a tracked service/ insured as Heritage Research cannot take responsibility for items lost in transit on returns.

Please address your returns to:

Returns Dept